All posts by Robyn Dormer

How to Win Over & Keep Customers

How to Win Over & Keep Customers

Several factors come into play in terms of a company’s long term sustainability. Innovation, operational strength, strong mission focus, vision, image, marketing, a strong team, and most of all great customer service. We are just a few days away from the Soar Community Summit and are excited to share tips with you from entrepreneurs who will be at the conference, speaking about just this topic. Bliss Magazine connected with Akia G. Ashmond Brew, Director of Marketing at the International Economic Development Council, Tony Marciante​, Entrepreneur/Chef/Restaurateur​ and Owner of Chef Tony’s Fresh Seafood and Michael Bare, President of BARE International about “How to Win Over & Keep Customers.

AkiaAkia shares some tips on how to keep customers. Follow her on Twitter @akiagarnett for more!

  • Tip 1: Maintain a sterling reputation – your reputation always proceeds you in business. Treating your customers well gives you plenty of testimonials based on truth.
  • Tip 2: Visit with your customers – Check in with your customers to review services and ask them how you can help them have greater success. It’s not enough to ask occasionally how you are performing . Having times scheduled gives them time to compile actionable advice you can use to increase satisfaction. While you’re there, drop off a thank you card, or a gift as a leave behind.
  • Tip 3: Double-check your invoicing – before you send bills, let customers know they can expect an invoice in the coming days and that they should let you know if the format in which you submitted the bill is correct. While your contract says when you can bill, remember that everything is about customer satisfaction. Be sure that when they pay their bill they see the value you’ve provided. Sending monthly summaries of services provided is one way to let the customer know that you are tracking their experience with you as a vendor.

Chef TonyHere are Chef Tony’s ways to keep customers happy:

  • Tip 1:  Be genuine with everyone around you. Fake sucks.​
  • Tip 2: Remember WHY you do what you do, stay excited, excitement wins over people.​
  • Tip 3: ​Treat everyone as if they were your Grandmother – you wouldn’t do anything but EVERYTHING your Grandmother would need. This will win over pretty much everyone.


Michael
,
an expert in Global Customer Experience Research offers these suggestions:

  • Tip 1: ASK questions of and LISTEN to what customer facing employees have to say (about their pain points and challenges)
  • Michael BareTip 2: Share customer input in a positive way, reinforce success and discuss challenges
  • Tip 3: Be genuine in thanking customers for their business.
  • Tip 4: Be specific when asking about customer satisfaction (NOT – was everything alright?)

Attend the SOAR Community Network Summit on May 6th and learn more about how to lead out of the box! The summit will be held at the Embassy Suites, 19000 Diagonal Road, Alexandria, Virginia. Tickets are available at www.soarcommunitynetwork.com. The SOAR Community Network is led by Mali Phonpadith. Learn more about Mali here.

Bliss Magazine is a proud sponsor of the SOAR Community Summit. For advertising opportunities or to suggest a story, email editor@blissmagazine.net.

What the Future Holds for Emerging Leaders

What the Future Holds for Emerging Leaders

 Several factors come into play in terms of a leader’s future success. Innovation, operational strength, strong mission focus, vision, image, marketing, a strong team are a few of these. In the world we live in today, with shifting economic markets and technology changing so rapidly, today’s leader must be even more aware of what needs to be done to stay on one’s “A” game.

We are just a few days away from the Soar Community Summit and are excited to share tips with you from some of the powerful speakers, who will be at the conference, speaking about just this topic. Bliss Magazine got a chance to connect with Misti Burmeister, Author, Speaker and Provoker, and Elise Fee, Accelerated Breakthrough Coach, Speaker, Author of “The Spiritual Human” about “What the Future Holds for Emerging Leaders.” 

Misti BurmeisterMisti shares some tips on how to stay relevant as a leader:

  • Tip 1: Be interested. Let curiosity and intrigue drive you, rather than title and authority.
  • Tip 2: Be interesting. Keep learning… About yourself and about their interests and goals.
  • Tip 3: Be a Provoker… of greatness. Look beneath the surface, see their greatness and challenge them to share their gifts.

Here are Elise’s tips on balancing privacy, being confident and letting your authentic self shine:

  • Tip 1: When facing a challenging situation, remember to engage your heart as well as your head.
  • Tip 2: Instead of focusing on areas of disagreement, seek points of connection.
  • Elise Fee
    Elise Fee

    Tip 3: Do what’s right, not what’s right now. You’ll sleep better.

Attend the SOAR Community Network Summit on May 6th and learn more about how to lead out of the box! The summit will be held at the Embassy Suites, 19000 Diagonal Road, Alexandria, Virginia. Tickets are available at www.soarcommunitynetwork.com. The SOAR Community Network is led by Mali Phonpadith. Learn more about Mali here.

Bliss Magazine is a proud sponsor of the SOAR Community Summit. For advertising opportunities or to suggest a story, email editor@blissmagazine.net.

Leadership & Your Public Persona: Why Authenticity Counts

Leadership & Your Public Persona: Why Authenticity Counts

You’ve heard the saying before – image is everything. Now that you’ve got the business in place, funding, customers and a great team, you’ll need to make sure that your image reflects your authentic self. Showing up best as only you can is the best gift you can give to the world; and as a leader, it’s important to balance that authenticity with marketing yourself, getting “out there”, and ensuring you have that “polish,” as YOU ARE YOUR BRAND.

We are just a few days away from the Soar Community Summit and are excited to share tips with you from some of the powerful speakers, who will be at the conference, speaking about just this topic. Bliss Magazine got a chance to connect with Cyndy Porter, Founder of Cyndy Porter Style & Photography and Robin Finnell, Wardrobe Stylist and Image Consultant with the The Doncaster Collection about “Leadership and Your Public Persona: Why Authenticity Counts”.

Robin Finnell
Robin Finnell

Robin shares some tips on image, snazz and brand identity:

  • Tip 1: It’s easier to be yourself than someone else. You already know that person.
  • Tip 2: Good grooming habits and dressing like the professional you are, shows respect for clients or potential clients.
  • Tip 3: Know your audience. Do your research. Do not give someone a reason to misjudge you.

Here are Cyndy’s tips on balancing privacy, being confident and letting your authentic self shine:

  • Cyndy Porter
    Cyndy Porter

    Tip 1: People relate to you when you are authentic. When I decided to share my personal story with vulnerability, my business took off. I attract my ideal client more easily, because she can relate to who I am and why I do what I do.

  • Tip 2: For people who are private and not as willing to be open but want to live authentically, they can decide to share as much or as little as feels right for them. This is still authenticity. You don’t have to tell all of your private feelings. You just have to be true to who you are and people will either want to follow you or not.
  • Tip 3: Being confident and accepting of who you are is key to being a thought leader. People will see through you if you aren’t real. It’s great to be a leader in a time when being genuine is in vogue. You don’t want to dwell on your “why” but letting people know it and being sure you have one that is not artificial has been a big factor in my success and quite frankly why I love going to work every day.

Attend the SOAR Community Network Summit on May 6th and learn more about how to lead out of the box! The summit will be held at the Embassy Suites, 19000 Diagonal Road, Alexandria, Virginia. Tickets are available at www.soarcommunitynetwork.com. The SOAR Community Network is led by Mali Phonpadith. Learn more about Mali here.

Bliss Magazine is a proud sponsor of the SOAR Community Summit. For advertising opportunities or to suggest a story, email editor@blissmagazine.net.

Six Expert Tips on How Legacy Driven Leaders Maintain Mindfulness

Six Expert Tips on How Legacy Driven Leaders Maintain Mindfulness

We are just a few days away from the Soar Community Summit and are excited to share tips with you from some of the powerful speakers, who will be at the conference. One of the things many leaders struggle with is maintaining mindfulness, balance and decreasing stress, while managing multiple priorities during the day. If you’re a dynamic leader, who is driven, passionate and wondering why you took the “I Want to Be an Entrepreneur Crazy Pills,” this article is written for you. Stay the course… a lot of entrepreneurs face the same challenges of having a busy schedule, while trying to maintain mindfulness. Bliss Magazine got a chance to connect with Constance Ayuago and Coach Lowell Nerenberg, who will be speaking about “How Legacy Driven Leaders Maintain Mindfulness.”

Here are some mindful tips from Constance:

  • Tip 1: Begin each day with a gratitude that supports your mindfulness objective and an affirmation about your objective.
  • Tip 2: Plan mindful moments, while eating or drinking or walking or simply resting and breathing through your mindfulness objective. Syncing your mindfulness with life giving activities in your day creates positive connections that support new habit building.
  • Tip 3: End each day with an appreciation moment for progress or wins from your day.
Coach Lowell
Coach Lowell

Coach Lowell Nerenberg, a Leadership, Management & Team Coach, suggests these:

  • Tip 1: Notice your experience of the present moment.
  • Tip 2: Deliberately focus your attention on your intended result or purpose.
  • Tip 3: Follow your intuition towards your purpose.

Attend the SOAR Community Network Summit on May 6th and learn more about how to lead mindfully. The summit will be held at the Embassy Suites, 19000 Diagonal Road, Alexandria, Virginia. Tickets are available at www.soarcommunitynetwork.com. To learn more about Constance Aguayo, and The Aguayo Group, LLC visit www.theaguayogroup.us Visit www.CoachLowell.com to learn about Coach Lowell.